Minor illness
Pharmacists can provide a quick response for various conditions such as minor cuts, sprains, aches, colds, headaches, rashes and cystitis. No appointment is necessary. Many Pharmacists have a confidential area and are open till late and on weekends.
Search for your nearest community pharmacist
Consult with a Nurse
For dressings, vaccinations, blood pressure checks, health reviews, ECGs (Heart tracings), family planning and sexual health advice, ear irrigation, wound management and cervical screening. Our Nurses also provide clinics for Asthma, COPD and Diabetes reviews.
To make an appointment please ring Reception on 01689 850012
Consult with a Doctor
Online consulting with your GP using Accurx
No more waiting on the phone to get a GP appointment! Tell us your problem or question and we’ll get back to you within 2 working days. Whilst you can access this service at any time the Medical Centre will only respond Mon-Friday so it is NOT appropriate for emergency or urgent problems.
Sometimes it’s helpful to include a photograph for your Doctor to see. Follow the instructions as you complete the Accurx triage or contact reception for more help.
Telephone or video consultation appointments
You may be offered a telephone or other online appointment, if the Doctor feels it is suitable. If the Doctor then thinks you need to be seen in person, a further appointment can be made in a timeframe appropriate to your clinical need. Our Reception staff can advise if you are not sure.
To Book a face to face appointment
Online – Please submit your request using the link. If you are unable to access online services, please phone the surgery on 01689 850012 and speak to a receptionist, who will complete one on your behalf.
If you have submitted an online request and haven’t heard back within 2 working days, or for urgent requests, if you haven’t heard from us by 5pm on the day of your request, please contact reception on 01689 850012.
Want our best advice on how to use our appointments system effectively?
Our advice about how to use the Appointments system effectively
We know it is sometimes frustrating trying to make an appointment to see a doctor. The demand for appointments rises year on year but over the years the NHS GP Service has not been funded to meet this increased demand as health needs grow. We are doing all we can to help. We have introduced a new telephone system with features that we hope will reduce the frustration and enable you to jump the queue if you require something other than an appointment. You’ll also know where you are in the queue to speak to the receptionist.
All our appointment requests, except nursing and diabetic foot checks, are now made online, this allows us to properly assess your needs and provide you with timely and appropriate care. This means you’ll be spending less time on the phone waiting and your requests will be reviewed by a doctor. We are committed to providing the best care for your conditions, when discussing an ongoing problem, it is important to consult the same doctor you’ve seen previously. If you are unable to access online services, you can contact reception on 01689 850012 and they will complete a request on your behalf. For more information see our page about Total Triage.
Not all problems need to be seen by a doctor, we have other specialist staff on-site such as podiatrists, physiotherapists, mental heath practitioners, paramedics and pharmacists. The triaging doctor reviews all requests and if they feel it is appropriate, you may be offered an appointment with one of these clinicians.
You can also self-refer for many problems, follow the link for more information.
When you are offered an appointment, following GP triage, there is also the option to book you an appointment at evenings and weekends with one of the local Extended Access GP Hubs. Although this won’t be with one of the GSGMC doctors, it will be with another local GP who has full access to all your medical records and can prescribe and refer you as normal.
Who do I see?
Who is the best Healthcare Professional to see for your conditions? Find out here: